Senior Pensions Administrator (Fully Remote)

Job Title: Senior Pensions Administrator (Fully Remote)
Job Reference: ID50607

Location: Remote work
Job Type: Permanent

£35000 per annum, Benefits: Great Benefits including 28 Days Holiday + 8 Bank Holidays
Sector: Admin & Secretarial

Posted 10 days ago

Senior Pensions Administrator (Defined Benefits) Fully Remote, Permanent, up to £35k pa

A great opportunity to  join a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. 
This is an excellent opportunity for someone with strong technical knowledge of DB Pensions to join the team as a Senior Pensions Administrator. 

This is a fully remote role. 

Job Description

We are looking for someone to join our small team, made up entirely of Senior Pensions Administrators, that delivers a full range of Defined Benefit pension administration services to our client’s executive pension scheme.  You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

We are looking for someone who has a good level of background pensions technical knowledge and who is methodical, questioning and accurate. On a daily basis the team has to consider Lifetime and Annual Allowance limits, scheme max and EFRBs. Therefore, this is a good role in which to test and improve your knowledge of pensions legislation.

 If you have pensions experience and are able to demonstrate the these skills, experience and behaviours, then this is a great opportunity for you to join and progress. We are committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

 Core Duties/Responsibilities

                 The successful candidate will be responsible for the following:

  • Providing an administration service to customers as per SLA
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Calculating automated and manual pension benefits
  • Check calculations and communications produced by other members of the team
  • Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputting customer details and accessing customer information
  • Collating and analysing data and producing routine reports, schedules and summaries in order to update customer records, resolving customer queries
  • Provision of technical guidance to members of other teams
  • Carry out projects and ad-hoc activities as determined by Team Manager

Skills, Knowledge & Experience

                The successful candidate will demonstrate the following experience, skills and behaviours:

  • A proven track record and able to demonstrate good knowledge of defined benefit pension scheme. 
  • Able to work as a part of a team and on own initiative. 
  • PMI qualifications preferable, but not compulsory
  • GCSE (or equivalent) Maths and English Grade C
  • Good written and communication skills
  • Ability to develop working relationships
  • Ability to work to work within laid down processes and procedures
  • Awareness of scheme rules, industry regulations, and current pensions legislation Microsoft pc packages
  • Experience of dealing with external clients
  • Working to SLAs.


Being a permanent member of the team you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc. 
  • 4 x Life Assurance. 
  • Company sick pay (2 months full pay, 2 months half, following probation). 
  • Matched pension scheme (e.g. you pay in 6%, we pay in 6%), up to 10% each side (20% in total). 
  • Discounts with major retailers (EQ Wins). 
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

You should have the right to work locally and without restriction in the country where the job, for which you are applying, is based.

Trevor  Lee


Trevor Lee

Managing Director

In 2006 I decided to form Jenrick Commercial and now nearly 15 years later the business has thankfully gone from strength to strength. Having now been in the mad world of recruitment for nearly 25 years, I've seen a massive amount of change in that time (in my early days we used to fax CV's off to a client and if you were looking for work you use to photocopy your CV and even hand-deliver it into the agency, there was no internet in the early days!!) 

The foundation of our success has always been to build the greatest relationships with both our clients and candidates, we are always super honest and try to leave the greatest impression with everyone you connect with. 

My father taught me that life is very much what you put in, put a little in and you get a little out, put a lot in, and of course, you get a lot out. This is a rule I firmly believe in and has served me well over the years. 

What can I tell you about me? Well, I have been married for nearly 25 years (my wife is extremely lucky or completely mad) and we have a beautiful son Toron who is 15 now. I also cannot function properly without a triple shot skinny wet latte first thing in the morning. If you ever catch me before this time then I apologise in advance! I go to the gym every day and I've probably been on a diet since I was born so I am very body and image-conscious. 

I am also a glass half full type so love listening to Tony Robbins motivational podcasts to give me that extra kick. I support West Ham United so I definitely need something positive as I don't get it from the team I support. I also love the good old US of A (California). I think my music taste is great (it's very eclectic) however the team in the office are always moaning about my playlists (it's them that have no taste).

Why recruitment? Well, I love people, I genuinely love to understand how people tick, and after 25 years I know I'm damn good at what we do. In this job, every day is different and I'm humbled and grateful that I have met some amazing people over the 20+ years, plus it's always lovely to change peoples lives for the better so to play a part in their journey of life is something I am truly grateful for. 

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How 2018 unfolded for Jenrick Commercial and our prediction for 2019

2018 wasn’t a particularly straightforward year for many businesses around the UK, however despite this 2018 was another steady year for us as a business. We saw our business thrive and peak in 2017, with it being our best year ever, and 2018 saw us level on par with that. So for us as a business having this continuity in strength was reassuring and gave us confidence despite the media advertising otherwise due to Brexit.


In Quarter 4 we did see the usual reduction of volume of candidate’s applications. We do find this to be the norm prior to Christmas, many candidates often put aside looking for a new role in November until the New Year so this wasn’t a surprise. Although we did see a lull in candidate movement at the back end of the year, a point to note is that not one candidate we spoke to advised that they were staying put until after Brexit.


What has been a surprise is that normally we do see higher response of volume on applications and candidates looking for work at this point of the year, following the theme ‘New year, new career’, however applications have been far lighter compared to the start of 2018. This highlights that the war on good, quality talent is becoming even more difficult.


On the flip side the volume of new jobs has been very steady, even rising slightly, since Jan 1st. This is based on our client growth as well as the strong relationships we have formed with our current clients – around  91% of our business is referred of repeat. January and February have been a great start to the year with both placement of permanent and contract positions increasing so we are seeing no slow down with new business.


Where’s the future at?


It goes without saying that Brexit will no doubt shape and define where the market goes. The likelihood is increasing that we will extend the negotiations and not leave as planned on the 29th March. While we are unsure as to how long the delay will be, it could dominate through to the end of 2019 meaning a steady and cautious, if not unpredictable, year.


Whatever the outcome is; a deal as planned, a delayed deal or even a no deal then we do foresee the market to the cautious throughout 2019. Obviously the sooner the decision is made then the more likely it will be that we will see stability in our industry and the overall market conditions of the UK bringing confidence back in and normality taking hold.


As most of our clients tend to sit within either; Technology, Professional Services, Financial Services we definitely haven’t seen any change with new opportunities, however the market is all around confident and if confidence is high then opportunity will flow.


If you are looking for exceptional staff or your next career move then contact us on 01932 230868 or

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