Resource Coordinator - Professional Services

Job Title: Resource Coordinator - Professional Services
Job Reference: SC/HQ00057784

Location: London
Job Type: Contract

Salary:
£123 - £165 per day
Sector: Admin & Secretarial

Posted 2 days ago

  • Professional Services Resource Co-ordinator
  • £123.10 per day (salary equivalent of £32,000 per annum)
  • 12 month contract
  • Hybrid working – 2 days per week in London, the rest remote
  

Working for a global SaaS company, the Resource Coordinator will support the EMEA Operations and Professional Services team. Reporting to the UK Resource Manager this person will be responsible for the accuracy of data in the Professional Services Automation (PSA) system supporting the regional Professional Services Managers and Sales teams and the onboarding of new internal and partner consultants. 

 

This is a role which requires good organizational skills, and the ability to prioritize work and work both independently and as a core part of both the professional services and operational teams. It is a fast-paced environment, the successful candidate will be a self-starter who is able to work on their own initiative and enjoys creating order out of chaos.

  

Responsibilities:
  • Ensuring accurate reporting in PSA tool (currently Financial Force) on bookings and timesheet entries, this will include:
    • Timecard chasing
    • Internal logging of annual leave / Sick Leave / Training etc.
    • Expense invoicing
  • Work with Partner Manager to collate skills matrix
  • Liaising with partner companies to get up to date availability of subcontractors
  • Working with Resource Manager (RM) and Engagement Managers (EM) on scheduling opportunities
    • Communicating and agreeing resource schedules with Customers
  • Responsible for weekly billing of projects in Financial Force
  • Responsible to system clean-up
  • Liaise with Functional Manager to ensure that Consultant holidays are evenly distributed and are accurately reflected in FFPSA
  • Assisting in ensuring SOWs are fully executed for revenue recognition, this will include liaising with EM for status update and chasing Customers for signature
  • Reporting monthly expenses to finance to be invoiced to customers
  • Working with Resource Management team on shadowing and enablement opportunities for internal and partner resources.
  • Ensure customer on-boarding requirements are met in a timely manner
  • Responsible for coordinating with Customers and Consultants to schedule Scoping Calls.
  • Own Cloud Access request process, ensuring timely availability of Cloud access for Consultant engagements
  • First point of contact for queries on partner invoices
  

Requirements:
  • Must come from a busy, fast paced Administration background
  • Able to work to tight deadlines and handle pressured situations
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
  • Ability to make sound decisions and judgments.
  • Excellent organization and time management skills.
  • Experience in a role which requires good organizational skills and attention to detail, preferable in a sales or training operations role. 
  • Ability to handle high volume of internal and external enquiries.
  • Proficient in MS Office Suite (including Advanced Excel), knowledge of Salesforce and a PSA (timesheet and invoicing tool) a distinct advantage
  • Good understanding of maths to intermediate level
  • Customer service oriented
  • Additional languages, especially French, German, or Arabic would be an advantage
 

 

 

 

Trevor  Lee

Introducing...

Trevor Lee

Managing Director

In 2006 I decided to form Jenrick Commercial and now nearly 15 years later the business has thankfully gone from strength to strength. Having now been in the mad world of recruitment for nearly 25 years, I've seen a massive amount of change in that time (in my early days we used to fax CV's off to a client and if you were looking for work you use to photocopy your CV and even hand-deliver it into the agency, there was no internet in the early days!!) 

The foundation of our success has always been to build the greatest relationships with both our clients and candidates, we are always super honest and try to leave the greatest impression with everyone you connect with. 

My father taught me that life is very much what you put in, put a little in and you get a little out, put a lot in, and of course, you get a lot out. This is a rule I firmly believe in and has served me well over the years. 

What can I tell you about me? Well, I have been married for nearly 25 years (my wife is extremely lucky or completely mad) and we have a beautiful son Toron who is 15 now. I also cannot function properly without a triple shot skinny wet latte first thing in the morning. If you ever catch me before this time then I apologise in advance! I go to the gym every day and I've probably been on a diet since I was born so I am very body and image-conscious. 

I am also a glass half full type so love listening to Tony Robbins motivational podcasts to give me that extra kick. I support West Ham United so I definitely need something positive as I don't get it from the team I support. I also love the good old US of A (California). I think my music taste is great (it's very eclectic) however the team in the office are always moaning about my playlists (it's them that have no taste).

Why recruitment? Well, I love people, I genuinely love to understand how people tick, and after 25 years I know I'm damn good at what we do. In this job, every day is different and I'm humbled and grateful that I have met some amazing people over the 20+ years, plus it's always lovely to change peoples lives for the better so to play a part in their journey of life is something I am truly grateful for. 

Related Industry Insights

The 'New Normal' Office Environment

It's great to be back in the office!
But things have changed. There are little differences around the building and a few new rules too!

Read more

How 2018 unfolded for Jenrick Commercial and our prediction for 2019

2018 wasn’t a particularly straightforward year for many businesses around the UK, however despite this 2018 was another steady year for us as a business. We saw our business thrive and peak in 2017, with it being our best year ever, and 2018 saw us level on par with that. So for us as a business having this continuity in strength was reassuring and gave us confidence despite the media advertising otherwise due to Brexit.

 

In Quarter 4 we did see the usual reduction of volume of candidate’s applications. We do find this to be the norm prior to Christmas, many candidates often put aside looking for a new role in November until the New Year so this wasn’t a surprise. Although we did see a lull in candidate movement at the back end of the year, a point to note is that not one candidate we spoke to advised that they were staying put until after Brexit.

 

What has been a surprise is that normally we do see higher response of volume on applications and candidates looking for work at this point of the year, following the theme ‘New year, new career’, however applications have been far lighter compared to the start of 2018. This highlights that the war on good, quality talent is becoming even more difficult.

 

On the flip side the volume of new jobs has been very steady, even rising slightly, since Jan 1st. This is based on our client growth as well as the strong relationships we have formed with our current clients – around  91% of our business is referred of repeat. January and February have been a great start to the year with both placement of permanent and contract positions increasing so we are seeing no slow down with new business.

 

Where’s the future at?

 

It goes without saying that Brexit will no doubt shape and define where the market goes. The likelihood is increasing that we will extend the negotiations and not leave as planned on the 29th March. While we are unsure as to how long the delay will be, it could dominate through to the end of 2019 meaning a steady and cautious, if not unpredictable, year.

 

Whatever the outcome is; a deal as planned, a delayed deal or even a no deal then we do foresee the market to the cautious throughout 2019. Obviously the sooner the decision is made then the more likely it will be that we will see stability in our industry and the overall market conditions of the UK bringing confidence back in and normality taking hold.

 

As most of our clients tend to sit within either; Technology, Professional Services, Financial Services we definitely haven’t seen any change with new opportunities, however the market is all around confident and if confidence is high then opportunity will flow.

 

If you are looking for exceptional staff or your next career move then contact us on 01932 230868 or commercial@jenrick.co.uk

Read more