Pensions Administrator (Fully Remote)

Job Title: Pensions Administrator (Fully Remote)
Job Reference: ID50608

Location: Remote work
Job Type: Permanent

£25000 per annum, Benefits: Great Benefits including 28 Days Holiday + 8 Bank Holidays
Sector: Admin & Secretarial

Posted 10 days ago

Pensions Administrator, Fully Remote, Permanent, £25,000pa

We are currently working with a very well known FinTech company who have a great opportunity for an individual with strong administration skills and experience to join our fast growing Pensions Operations team.

You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

The client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.

Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time.

Core Duties/Responsibilities
  • The successful candidate will be responsible for the following:
  • Provide administration service to customers as per Service Level Agreement
  • Maintenance of up to data filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputs customer details and accesses customer information
  • Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Carry out projects and ad-hoc activities as determined by the Team Manager

 Skills, Knowledge & Experience

 The successful candidate will demonstrate the following experience skills and behaviours:
  • GCSE (or equivalent) Maths and English Grade C
  • Strong numeracy and literacy skills
  • Good written and communication skills
  • Ability to develop working relationships
  • Ability to work within laid down processes and procedures
  • Basic financial awareness
  • Previous experience in a financial/pensions environment is desirable
  • Working to SLAs
  • The desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Computer literate with a willingness to learn a variety of systems
  • Previous pensions administration experience is essential
  • Previous DB pensions experience is an advantage but not essential

Core Values & Behaviours


 Acts with integrity and high personal standards in dealings with others.
  • Treats others with respect, openness, honesty and fairness (empathy).
  • Says what they mean; walks the talk. 
  • Accepts responsibility rather than apportioning blame.
  • Creates the right blend of support and challenge – for self and others.
  • Maintains the organisation’s reputation for high standards of business conduct.



  • Being a permanent member of the team at you will be rewarded by our company benefits, these are just a few of what is on offer:
  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice. 
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.  
  • 4 x Life Assurance.  
  • Company sick pay (2 months full pay, 2 months half, following probation).  
  • Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).  
  • Discounts with major retailers (EQ Wins).  
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave. 


Trevor  Lee


Trevor Lee

Managing Director

In 2006 I decided to form Jenrick Commercial and now nearly 15 years later the business has thankfully gone from strength to strength. Having now been in the mad world of recruitment for nearly 25 years, I've seen a massive amount of change in that time (in my early days we used to fax CV's off to a client and if you were looking for work you use to photocopy your CV and even hand-deliver it into the agency, there was no internet in the early days!!) 

The foundation of our success has always been to build the greatest relationships with both our clients and candidates, we are always super honest and try to leave the greatest impression with everyone you connect with. 

My father taught me that life is very much what you put in, put a little in and you get a little out, put a lot in, and of course, you get a lot out. This is a rule I firmly believe in and has served me well over the years. 

What can I tell you about me? Well, I have been married for nearly 25 years (my wife is extremely lucky or completely mad) and we have a beautiful son Toron who is 15 now. I also cannot function properly without a triple shot skinny wet latte first thing in the morning. If you ever catch me before this time then I apologise in advance! I go to the gym every day and I've probably been on a diet since I was born so I am very body and image-conscious. 

I am also a glass half full type so love listening to Tony Robbins motivational podcasts to give me that extra kick. I support West Ham United so I definitely need something positive as I don't get it from the team I support. I also love the good old US of A (California). I think my music taste is great (it's very eclectic) however the team in the office are always moaning about my playlists (it's them that have no taste).

Why recruitment? Well, I love people, I genuinely love to understand how people tick, and after 25 years I know I'm damn good at what we do. In this job, every day is different and I'm humbled and grateful that I have met some amazing people over the 20+ years, plus it's always lovely to change peoples lives for the better so to play a part in their journey of life is something I am truly grateful for. 

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How 2018 unfolded for Jenrick Commercial and our prediction for 2019

2018 wasn’t a particularly straightforward year for many businesses around the UK, however despite this 2018 was another steady year for us as a business. We saw our business thrive and peak in 2017, with it being our best year ever, and 2018 saw us level on par with that. So for us as a business having this continuity in strength was reassuring and gave us confidence despite the media advertising otherwise due to Brexit.


In Quarter 4 we did see the usual reduction of volume of candidate’s applications. We do find this to be the norm prior to Christmas, many candidates often put aside looking for a new role in November until the New Year so this wasn’t a surprise. Although we did see a lull in candidate movement at the back end of the year, a point to note is that not one candidate we spoke to advised that they were staying put until after Brexit.


What has been a surprise is that normally we do see higher response of volume on applications and candidates looking for work at this point of the year, following the theme ‘New year, new career’, however applications have been far lighter compared to the start of 2018. This highlights that the war on good, quality talent is becoming even more difficult.


On the flip side the volume of new jobs has been very steady, even rising slightly, since Jan 1st. This is based on our client growth as well as the strong relationships we have formed with our current clients – around  91% of our business is referred of repeat. January and February have been a great start to the year with both placement of permanent and contract positions increasing so we are seeing no slow down with new business.


Where’s the future at?


It goes without saying that Brexit will no doubt shape and define where the market goes. The likelihood is increasing that we will extend the negotiations and not leave as planned on the 29th March. While we are unsure as to how long the delay will be, it could dominate through to the end of 2019 meaning a steady and cautious, if not unpredictable, year.


Whatever the outcome is; a deal as planned, a delayed deal or even a no deal then we do foresee the market to the cautious throughout 2019. Obviously the sooner the decision is made then the more likely it will be that we will see stability in our industry and the overall market conditions of the UK bringing confidence back in and normality taking hold.


As most of our clients tend to sit within either; Technology, Professional Services, Financial Services we definitely haven’t seen any change with new opportunities, however the market is all around confident and if confidence is high then opportunity will flow.


If you are looking for exceptional staff or your next career move then contact us on 01932 230868 or

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