IT Service Delivery Lead

Job Title: IT Service Delivery Lead
Job Reference: SDL1

Location: London
Job Type: Permanent

£30000 - £45000 per annum, Benefits: + benefits
Sector: IT

Posted 23 days ago

The role of the IT Service Delivery Lead is to support the Head of IT in governance, to ensure stable service delivery of the information technology with Group IT, whilst ensuring Group IT  standards, policies and procedures are followed.

Key responsibilities
  • Manage the IT  Framework  –  Assist  with  documenting  and  embedding  processes,  maintenance  of framework.
  • 3rd Party procurement, contracts, subscriptions, SLA reviews & monitoring, Annual assessments
  • Manage IT Changes act as a point of contact for It change and coordinate change management process.
  • Information Security – assist in prioritisation, targets, status tracking
  • Manage service requests & incidents - Review, allocate, prioritisation, escalation, reporting
  • Budgets – preparation, consolidation, tracking, reporting
  • Program Management - project inventory, status tracking, documentation & reporting
Experience Required
  • Sound knowledge of IT environments and infrastructure.
  • Experience of IT best practices and frameworks (i.e. ITIL and COBIT)
  • Management skills and experience to create an efficient work environment, conducive to teamwork and collaboration, and encourage good communication between employees and management
  • Minimum 3-year experience in a similar role.
  • Information technology experience
  • banking industry experience
  • Project management experience
  • COBIT5 or ITIL v3 implementation/awareness

This role is a 12 month FTC paying up to £45k. If you feel you are suitable then please apply for immediate consideration.

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