3rd Line IT Support Engineer - Infrastructure and Networks

Job Title: 3rd Line IT Support Engineer - Infrastructure and Networks
Job Reference: SC/HQ005561

Location: Epsom
Job Type: Temporary

£20 - £25 per hour
Sector: IT

Posted 5 days ago

  • 3rd Line Senior IT Infrastructure and Network Engineer
  • £20 - £25 per hour PAYE
  • Initial 3 month temporary contract starting immediately
  • Role based in Epsom

3rd Line Senior Infrastructure and Network Engineer is required for a leading, award winning company who are going through rapid expansion due to business success and investment, so now is a great time to join.  They have brand new very modern offices within walking distance to Epsom train station, so they are ideally located. A point to note is they do not have parking on-site.


The purpose of the role is providing 3rd line support to a fast paced and technically challenging environment.  The Sr. Implementation Engineer will be an integral member of the core IT Infrastructure team and will have the opportunity to maintain and expand on a number of systems.


Duties will include:
  • Liaise with the senior infrastructure engineers for supporting, installation of new hardware.
  • The candidate will be responsible for supporting the company infrastructure across all aspects of the IT Network, Firewall, services, monitoring and capacity planning.
  • Provide support to assigned IT infrastructure projects and coordinating the efforts of team members in order to deliver large projects.
  • Deliver new projects and/or refine existing network capabilities as per design and against standards.
  • Automate network tasks through scripting and the use of platform APIs; enable self-service for common requests, execution of periodic operational activities and validation of standards, etc
  • Supporting the development team with the configuration and maintenance of the CICD Pipeline.
  • Responsible for the design, engineering, operation and security of the network infrastructure.
  • Risk identification and mitigation planning
  • Ensure the technical designs achieve the intended business objectives in line with the technical requirements defined and scoped.
  • Responsible for the creation and management of the company network diagrams
  • Assist the IT Manager in the enforcement and regular monitoring of the Information security policies, procedures and disaster recovery
  • By agreement with the CIO or the IT Manager, work outside of standard office hours to minimise adverse business impact when instigating IT changes or performing planned activities or to support the business/services in emergency situations.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Skills and experience required:
  • Proven IT Infrastructure, Network Support experience: previous experience of 3-5 years in 3rd line infrastructure & network support role
  • Expert level knowledge of best practises and design of enterprise network, security and cloud architectures covering WAN, LAN, Wireless, Internet, Network Security, Azure and Network Monitoring.
  • Extensive experience with AWS/Azure services and solution is expected
  • Experience with Microsoft HyperV and ESXI.
  • Very good knowledge of security threat management concepts and technologies, including AMP, IDS & IPS.
  • Ability to communicate infrastructure issues related to websites, internal systems, application and network to Senior Engineers & Vendors
  • Knowledge of Microsoft Exchange, Group Policies, Data Centre Management, Win Server 2008r2 and above.
  • Candidate should have up to date certifications around network, infrastructure or security (i.e. Microsoft MCSE Cloud Platform and Infrastructure, Cisco CCNA OR CCNP etc)


Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

Related Industry Insights

Say Hello to Jenrick Technology!

A change is as good as a rest!

As the new year starts we would like to inform you of a change we’ve decide to make as a business.

We’re changing our name from Jenrick IT to Jenrick Technology.

Read more

6 Easy Steps to Nail Your Interview

Today is a positive day. Jenrick has contacted you about a role you recently applied for and you have been invited in for an interview. At this point, several things are running through your mind, and you are aware it’s time to start preparing for your interview, but where do you start?

Read more