Service Transition Manager - Operations

Job Title: Service Transition Manager - Operations
Job Reference: LH200417

Location: London
Job Type: Contract

Competitive daily rates
Sector: IT

Posted 8 days ago

Leading media company in London are seeking an experienced Service Transition Manager to join their technology team. This is a dynamic and fast paced environment, where you will be able to show-case your excellent stakeholder management skills, organisation and strong communication skills to plan and manage the GO LIVE and ‘transition into service’ of a complex E-Commerce system that has been in development for a number of years.

This will be initially a 3 month contract, likely to run until the end of October 2017.

To be successful in this role you will have the following skills.
  • Experience in a media, finance or telecoms operational environment with a general understanding and experience of Service Transition of IT, E-Commerce, telecoms and digital.
  • Excellent experience managing complex go live / service transition period’s ideally within E-Commerce.
  • Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation ideally with service transition speciality.  
  • Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
  • Knowledge of Salesforce, Zuora or subscriptions an advantage, however not essential.
If you have worked in a similar role, where you have specifically focused on preparing a company and guiding the business through a transision of new systems, including the go live playbook definition and execution for the 24 hour + period and have demonstrable skills in planning ahead and working in a solid operational background, then please apply today, we want to speak with you.

This is an excellent opportunity to work for a leading brand in the Media space and transition a programme that has been 2 years in the making.
Philip Fanthom


Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

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