Service Desk Analyst

Job Title: Service Desk Analyst
Job Reference: RW/SDASP2

Location: Soho
Job Type: Permanent

£24000 - £27000 per annum, Benefits: Bonus, Pension, Private Health, Gym and more
Sector: IT

Posted 14 days ago

Service Desk Analyst - Digital Advertisement Firm
£24-27k p.a.
Superb benefits - inc. Pension, Private Health, Season Ticket Loan, Gym, Cycle to Work and Retail Discounts

We're looking for a 1st/2nd Line Support Engineer to join a digital advertisement firm based in the heart of Soho.

This is an excellent opportunity to join a highly technical, modern environment and to further develop your career within technical engineering and support.

We're specifically looking for someone with strong Windows and Mac experience and you will be responsible for providing excellent customer service to the internal client base of over 800 users.

What you'll be doing;
  • Dealing with and resolving helpdesk requests.
  • Escalating IT issues to the 3rd parties or IT Manager where necessary.
  • Diagnosing and resolving technical problems as methodically and efficiently as possible
  • Supporting and maintaining MS Server 2012/Desktops (Win7, Win10) and MS Exchange (2013.)
  • Setting up and configuring new user accounts including hardware/software installs.
  • Patching of network and phones.
What experience you'll need;
  • Experience of Windows operating system and providing 1st line support to more than 850 users.
  • Good experience supporting Windows 7 and above.
  • SCCM experience.
  • Able to use MS office packages effectively.
  • Broad knowledge of technology.
  • Exposure to Autodesk and Adobe software.
  • Knowledge of basics of ITIL (incident management.)
  • Experience on a service desk or similar customer facing role.
  • Networking fundamentals, DHCP/DNS, TCP/IP.
  • Apple iOS (iPad & iPhone.)
More details on successful application.


Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

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