Product Support Engineer - Financial

Job Title: Product Support Engineer - Financial
Job Reference: PRODED2

Location: Stratford
Job Type: Permanent

Salary:
£35000 - £45000 per annum, Benefits: healthcare, pension, season ticket
Sector: IT

Posted 6 days ago

Product Support Engineer - Financial organisation
Stratford - £35k - £45k per annum

We are working with a market-leading financial organisation who currently require a Product Support Engineer to join them.

This is an excellent opportunity to join a fast-growing business and to manage small change whilst supporting the business in delivery by not only understanding, analysing and documenting change but also applying insight, providing challenge and influencing to reach the right outcomes.

Key roles & responsibilities:
  • Establishing and managing assets (e.g. hardware, code, IP) register and ensure all assets relating to the products in the product group are up to date.
  • Update the Service Catalogue (Service Now) with any changes and verifying the accuracy of catalogue data;
  • Manage delivery of small change (up to 50k) within the Product Group liaising with Suppliers and/or other Product Groups as appropriate;
  • Establishing and maintaining good knowledge management practice within the teams;
  • Identifying and escalating any risks and issues relating to product financial management, the use of assets, supplier capacity management and departmental operations;
  • Design and implement measures and instrumentation to provide departmental and service performance indicators;
  • Supporting operations out of hours as part of an on-call rota.

Minimum
  • Experience working in IT Service Delivery and/or change programmes to implement technology change or provide services / service governance;
  • Experience of working within major financial services or government IT environments;
  • Experience of working with 3rd party or offshore suppliers.
Essential
  • Experience of ServiceNow/CMDB or equivalent tool;
  • ITIL V3 Foundation qualification or plans to work towards it;
  • Analytical skills, able to analyse a problem, often with imperfect information, driving out clarity to enable decision making;
  • Attention to detail, experience of providing an administrative or cataloguing role;
  • Good Communication skills, able to convey technical information clearly.
Desirable
  • Knowledge of project management and agile techniques;
More details available upon application

Introducing...

Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

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