MAC Support Engineer

Job Title: MAC Support Engineer
Job Reference: RW/FMACP1

Location: Southwark
Job Type: Permanent

£30000 - £35000 per annum, Benefits: Pension, Private Health, Gym, Canteen and more!
Sector: IT

Posted 12 days ago

MAC Support Engineer – Fast Growing Market Intelligence Firm

Southwark, London

£35k PA + Fantastic Benefits!

This is an amazing opportunity to join a leading consultancy who specialise within market research for various blue chip clients inc. Adidas, IKEA and Formula 1!

We’re currently looking for a client facing, tech enthusiast to join the IT division as part of expansion.

You’ll join a fun, fast-paced creative environment with fresh fruit and breakfast delivered everyday!

What you will be doing;
  • You’ll take specific ownership for supporting all clients with technical related issues within a service desk type environment.
  • You’ll also take responsibility for helping build/implement new IT solutions/applications and acting as a senior escalation point.
  • You’ll also support a heavy macOS environment and it is essential that you have experience supporting various Apple related products and technology.
  • This is also an ideal opportunity to help influence key decisions, resolve solutions and even introduce new technology to clients.
What experience you’ll need;
  • Experience working within a service desk environment covering 1st, 2nd and 3rd Line.
  • Capability in working closely with key clients/customers to resolve technical issues as well as supporting users both in person and remotely.
  • Strong experience supporting Apple devices such as macOS, iPhones/iPads, MacBooks and Windows/Office 365.
  • Strong social skills with the ability to provide exceptional customer-service.
  • Excellent troubleshooting skills and experience in providing both hands-on/deskside support and remote support to users in multiple locations.
  • Demonstrate the ability to work within a fast-paced, dynamic environment.
  • Attention to detail, with the capability to manage time effectively.
What would make you stand out;
  • A desire and passion for all things technology!
  • Any technical knowledge and/or proficiency with Slack, Box, Squarespace, Airtable, Typeform, Zapier, CMS, Onelogin and Google Analytics.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

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The projection, outlined at Gartner's Symposium/ITXpo in Orlando, accounts for a shift to everything as a service. John-David Lovelock, an analyst at Gartner, noted that enterprises are shifting to pay for use models and that's impacting for the forecast. 

For instance, software as a service will boost 2019 enterprise software spending 8.3 percent. IT services will grow at a 4.7 percent clip in 2019 due to digital transformation. Data center systems spending will grow 1.6 percent in 2019 since enterprises are more inclined to go cloud than buy their own gear.


The growth in IT spending is due to a favorable business climate, but there are a bevy of wild cards including tariffs and currency fluctuations. 

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