Customer Engagement Manager

Job Title: Customer Engagement Manager
Job Reference: RW/CEMP1

Location: Camden Town
Job Type: Permanent

£100000 - £115000 per annum, Benefits: Bonus, Pension, Life Assurance + more
Sector: IT

Posted 12 days ago

Role: Customer Engagement Manager 
Salary: £100k - 115k p.a. 
Location: Camden, London + travel across Europe

Great benefits inc. bonus, pension, life assurance, critical illness cover + more

This is a fantastic opportunity to join a market-leading SAP partner who specialise within bespoke pricing and rebate solutions.  

We're currently looking for a Customer Engagement Manager to join their dynamic team as part of business expansion. 

What you'll be doing;
  • You'll primarily business partner with a number of key clients to maximise revenue, develop relationships and maintain overall customer satisfaction. 
  • This is a diverse role that will ensure you have involvement in all activities within the client lifecycle, from ensuring successful implementations to ongoing program optimisation and extensions.
  • You'll work strategically with the wider business and clients directly to fulfill client needs. 
  • Working largely independently, though in close collaboration with senior account leadership
  • Contribute to reward programme design, managing programme deliverables and analyse rewards programme effectiveness
  • Client relationship management leading to new sales opportunities
  • Build relationships with client and other parties (solution integrators, SAP)
What experience you'll need;
  • 5 - 10 years experience within customer relationship/account management for ERP/SAP software. 
  • Experience with SAP software and solutions sales. 
  • Knowledge of the UK SAP market is essential. 
  • Experience building strong client relationships in order to grow assigned programs
  • Proven ability to interact positively with internal subject matter experts, fostering strong cross-functional teamwork and results
  • Demonstrated ability to contribute effectively independently and in a team setting
  • Proven ability to analyze program and internal data, including ability to interpret and act upon financial results and devise corrective action as appropriate
  • Ability to positively represent the business in client forums
  • Strategic thinking and problem-solving skills; able to discern strategies that benefit the client and the business at the program level
  • Ability to devise efficient processes, project management experience and ability to translate client needs into use cases
More details are available on application.


Philip Fanthom

Managing Director

I joined Jenrick in 1997, as a Junior Consultant working within both permanent and contract markets.

From 2000 I began to focus the majority of my efforts within The City, successfully developing relationships within the Banking & Financial Services Sector - most of whom are still clients today.

In May 2006, I made the move to become Jenrick Group's Sales Manager, before gaining the opportunity to return to Jenrick IT as Sales Director, before taking on the role of Managing Director.

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