Sales Administrator - AMAZING COMPANY!

Job Title: Sales Administrator - AMAZING COMPANY!
Job Reference: CA////HQ00052125

Location: Sunbury
Job Type: Permanent

£20000 - £22000 per annum, Benefits: Outstanding Benefits Package
Sector: Admin & Secretarial

Posted 12 days ago


A fantastic opportunity to join the Sales and Marketing team of this unique and innovative technology company

PACKAGE: £20k - £22k Basic Salary + 10% Contractual Bonus + Outstanding Benefits Package

LOCATION: Sunbury on Thames, Middlesex


The main purpose of the role is to expedite and accurate and efficient processing of service orders (returns)

  • To administer the RMA (returns) process efficiently so that valid returns are processed as quickly as possible:
  • Raise appropriate documentation (Returns Material Authorisation - RMA)
  • Ensure relevant documentation is accurately completed for Customs and Excise for all returns from overseas
  • Record data about returned sensors accurately in the Service and Repair system and supporting spreadsheet
  • To work with Production to ensure that returns are prioritised in the correct way and that fault analysis is completed as required.
  • To ensure that warranty status of returns is correctly analysed, when generating repair quotations, and that service charges are levied where appropriate.
  • To ensure that FT only accepts customer requests that are contractually and technically compliant.
  •  Liaise directly with customers by phone/email on returns progress.
  • To prepare despatch paperwork for completed service orders and liaise with Despatch / Accounting regarding shipping and invoicing.

Other Duties
  •  Cover for absent staff in the team within the remit of the job accountability's.
  • Undertake ad hoc projects and administrative tasks that are relevant to the operation of the department.
  • Attend relevant training identified to ensure duties are performed efficiently.


  • Solid office administration experience
  • Experience of working in a sales or purchasing administration environment
  • Excellent and accurate attention to detail data input and checking
  •  Proven telephone and customer service skills
  • Evidence of good Excel and Outlook knowledge and experience
  • Ability to communicate well with internal departments
  • Good numerical skills
  • Accurate keyboard skills
  • Able to organise own workload
  • Proven customer service experience
  • Methodical, accurate and precise approach to work

  • Good timekeeper and able to meet deadlines.

  • Can do’ and flexible approach to variety of duties

  • Willing to learn and interested in the product and the business



Trevor  Lee


Trevor Lee

Managing Director

Having been in recruitment for 15 years, in 2006 I decided to form Jenrick Commercial (a new division of The Jenrick Group) and I have to say, it’s been one hell of a ride. Recruitment has changed drastically over the last 15 years, however, I’ve learnt that if you keep things simple, work hard, be honest and really understand your clients and candidates then you will do well.

My loves in life are my wife (Miriam) and my son (Toron). I’ve been married for nearly 20 years, so I was snapped up early (my wife clearly has good taste – or at least I like to think so!).

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