Desktop Support (Amazing Tech Company)

Job Title: Desktop Support (Amazing Tech Company)
Job Reference: TL/HQ0005557M

Location: Manchester
Job Type: Permanent

£42000 - £52000 per annum, Benefits: + Guaranteed Bonus + Great Benefits
Sector: IT

Posted 9 days ago

Desktop Support, Up to £52,000 + Guaranteed Bonus + Flexible Benefits, Amazing Technology Company in Manchester, Monday to Fridays Only 9am till 5.30pm.

Desktop Support Overview:

As Desktop Support you will work within a team focusing on end user experience of IT across all of our clients business units (Total 7000 Users).  Having a genuine passion for providing a positive customer experience is key to this role, this role isn't just about fixing a technical problem its also about providing a great service to the users so Customer Service and experience is key (Think what the Genius Bar Team within Apple do, they fix a problem however understand what great customer service is!)

You will have the responsibility of ensuring that all of our clients users have the best possible IT user experience regardless of the operating system they work on or their technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver

The desktop engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of complex desktop issues. 

What will the Desktop Support be accountable for ?
  • Proactive and reactive support of our clients users across the key geographic locations
  • You will represent the human face of technology to all office users in our key offices.
  • Working as a team providing a global support function across all offices and time zones.
  • Supporting 7,000 users on Windows, Mac and Linux operating systems,
  • Accountable for the support of technology however and wherever it is used by the people you support
What skills, experience and qualifications do I need?
  • Experience of working in a sizable company with a large user base
  • Proven ability of thinking on your feet and dedication to ensure success
  • A passion to personalise and own the outcomes and your own success
  • Experience of consistent and concise communication across all levels of business and technology.
  • Ability to support all forms of technology from laptops to audio video and everything in between.
  • Hands on technical experience of either Windows, Mac or Linux operating systems in an enterprise environment.
  • Basic hardware fault diagnosis, resolution and setup beneficial
  • Experience of supporting Office 365 across various operating systems
  • Ability to work to tight SLA's and KPI's while still ensuring you focus on delighting your customers. Building rapport with our users is essential.
  • At least 4 years experience of front line hands online support in a technology organisation or similar enterprise.

Trevor  Lee


Trevor Lee

Managing Director

Having been in recruitment for 15 years, in 2006 I decided to form Jenrick Commercial (a new division of The Jenrick Group) and I have to say, it’s been one hell of a ride. Recruitment has changed drastically over the last 15 years, however, I’ve learnt that if you keep things simple, work hard, be honest and really understand your clients and candidates then you will do well.

My loves in life are my wife (Miriam) and my son (Toron). I’ve been married for nearly 20 years, so I was snapped up early (my wife clearly has good taste – or at least I like to think so!).

Related Industry Insights

How 2018 unfolded for Jenrick Commercial and our prediction for 2019

2018 wasn’t a particularly straightforward year for many businesses around the UK, however despite this 2018 was another steady year for us as a business. We saw our business thrive and peak in 2017, with it being our best year ever, and 2018 saw us level on par with that. So for us as a business having this continuity in strength was reassuring and gave us confidence despite the media advertising otherwise due to Brexit.


In Quarter 4 we did see the usual reduction of volume of candidate’s applications. We do find this to be the norm prior to Christmas, many candidates often put aside looking for a new role in November until the New Year so this wasn’t a surprise. Although we did see a lull in candidate movement at the back end of the year, a point to note is that not one candidate we spoke to advised that they were staying put until after Brexit.


What has been a surprise is that normally we do see higher response of volume on applications and candidates looking for work at this point of the year, following the theme ‘New year, new career’, however applications have been far lighter compared to the start of 2018. This highlights that the war on good, quality talent is becoming even more difficult.


On the flip side the volume of new jobs has been very steady, even rising slightly, since Jan 1st. This is based on our client growth as well as the strong relationships we have formed with our current clients – around  91% of our business is referred of repeat. January and February have been a great start to the year with both placement of permanent and contract positions increasing so we are seeing no slow down with new business.


Where’s the future at?


It goes without saying that Brexit will no doubt shape and define where the market goes. The likelihood is increasing that we will extend the negotiations and not leave as planned on the 29th March. While we are unsure as to how long the delay will be, it could dominate through to the end of 2019 meaning a steady and cautious, if not unpredictable, year.


Whatever the outcome is; a deal as planned, a delayed deal or even a no deal then we do foresee the market to the cautious throughout 2019. Obviously the sooner the decision is made then the more likely it will be that we will see stability in our industry and the overall market conditions of the UK bringing confidence back in and normality taking hold.


As most of our clients tend to sit within either; Technology, Professional Services, Financial Services we definitely haven’t seen any change with new opportunities, however the market is all around confident and if confidence is high then opportunity will flow.


If you are looking for exceptional staff or your next career move then contact us on 01932 230868 or

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Jenrick Commercial - From strength to strength

2017 was our busiest year since we started trading over 11 years ago.  However, as the business has grown our levels of service to our clients and candidates has been maintained at the highest levels. Jumping back to 2016 when we closed on a record year when, we thought the market had peaked – 2017 only went and continued in the same fashion and superseded our expectations. We saw our business increase by 153% from 2016. The experience we have gained through these busy times has set us apart from a lot of other companies which is why we retain the vast majority of our clients and see candidates making us the first choice to help them find exceptional jobs.

Read more