Customer Business Manager

Job Title: Customer Business Manager
Job Reference: PV/HQ00055153.1

Location: Leatherhead
Job Type: Contract

£55000 - £69000 per annum
Sector: FMCG

Posted 24 days ago

  • Customer Business Manager
  • Up to £69,000 per annum
  • Contract 9-12 months
  • Leatherhead
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip FMCG company, is currently seeking a Customer Business Manager.

Job Purpose 

The Customer Business Manager (CBM) is an externally focused role, leading the companies business with a Key Customer. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. 


Build and maintain strong senior level relationships:
• Develop strong relationships with both internal (e.g. CCBT Leads) & external customers (e.g. Senior Buyers, Head of Departments and broader customer contacts)
• Work with the CAMs and Customer Service Team to ensure significant commercial, customer service and finance issues/opportunities are resolved/exploited efficiently and that we do what we say.
• Own the Customer relationship on all categories – Be the face for your customer, Be at the top table of suppliers for your customer 
Lead customer strategy development and major customer and category initiatives
• Lead the development and delivery of the customer strategic business plan and the joint customer business plan, working closely with Category Managers, Shopper Marketing and CCBT’s
• Lead the development and deployment of category strategy and insight alongside the respective CCBT and Category teams
• Resolve Customer / Category trade off’s within their area
• With Customer Marketing Managers, lead key in-store activation events
• Lead range and merchandising reviews (where appropriate)
• Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc
• Deliver Distinctiveness for your customer and Champion Capability and Expertise
Be accountable for financial performance of categories within area of responsibility
• Deliver Turnover, Customer Profitability and Business Building Terms budgets
• Discuss and agree Gap Filling initiatives with Category Team
• Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both the company and Customer
• Be able to handle a total business (5-11 categories) CBM role 

Line manage and develop Customer Account Managers
• Manage the performance of CAMs, Execs and cross functional team within their responsibility
• Provide on-the-job coaching and guidance
• Facilitate training and development opportunities – support the team in achieving their career goals
• Lead for Customer knowledge and capability within the company as a whole

Role requirements
• Customer management & selling essentials - ideally previous experience of performing a CAM role
• Experience of leveraging big customer relationships
• Consistent delivery of high-quality results in difficult trading/customer environments
• Category Management and Customer Marketing experience
• Experience of managing and developing others
• Experience of creating and delivering JBP’s
• Self Starting, Independent and Strong Conviction

Apply now

Consultant details

Paul Vincent-Fernie

Paul Vincent-Fernie

Direct telephone:
01932 230 868

Email consultant Consultant's LinkedIn
Trevor  Lee


Trevor Lee

Managing Director

Having been in recruitment for 15 years, in 2006 I decided to form Jenrick Commercial (a new division of The Jenrick Group) and I have to say, it’s been one hell of a ride. Recruitment has changed drastically over the last 15 years, however, I’ve learnt that if you keep things simple, work hard, be honest and really understand your clients and candidates then you will do well.

My loves in life are my wife (Miriam) and my son (Toron). I’ve been married for nearly 20 years, so I was snapped up early (my wife clearly has good taste – or at least I like to think so!).

Related Industry Insights

How 2018 unfolded for Jenrick Commercial and our prediction for 2019

2018 wasn’t a particularly straightforward year for many businesses around the UK, however despite this 2018 was another steady year for us as a business. We saw our business thrive and peak in 2017, with it being our best year ever, and 2018 saw us level on par with that. So for us as a business having this continuity in strength was reassuring and gave us confidence despite the media advertising otherwise due to Brexit.


In Quarter 4 we did see the usual reduction of volume of candidate’s applications. We do find this to be the norm prior to Christmas, many candidates often put aside looking for a new role in November until the New Year so this wasn’t a surprise. Although we did see a lull in candidate movement at the back end of the year, a point to note is that not one candidate we spoke to advised that they were staying put until after Brexit.


What has been a surprise is that normally we do see higher response of volume on applications and candidates looking for work at this point of the year, following the theme ‘New year, new career’, however applications have been far lighter compared to the start of 2018. This highlights that the war on good, quality talent is becoming even more difficult.


On the flip side the volume of new jobs has been very steady, even rising slightly, since Jan 1st. This is based on our client growth as well as the strong relationships we have formed with our current clients – around  91% of our business is referred of repeat. January and February have been a great start to the year with both placement of permanent and contract positions increasing so we are seeing no slow down with new business.


Where’s the future at?


It goes without saying that Brexit will no doubt shape and define where the market goes. The likelihood is increasing that we will extend the negotiations and not leave as planned on the 29th March. While we are unsure as to how long the delay will be, it could dominate through to the end of 2019 meaning a steady and cautious, if not unpredictable, year.


Whatever the outcome is; a deal as planned, a delayed deal or even a no deal then we do foresee the market to the cautious throughout 2019. Obviously the sooner the decision is made then the more likely it will be that we will see stability in our industry and the overall market conditions of the UK bringing confidence back in and normality taking hold.


As most of our clients tend to sit within either; Technology, Professional Services, Financial Services we definitely haven’t seen any change with new opportunities, however the market is all around confident and if confidence is high then opportunity will flow.


If you are looking for exceptional staff or your next career move then contact us on 01932 230868 or

Read more

Jenrick Commercial - From strength to strength

2017 was our busiest year since we started trading over 11 years ago.  However, as the business has grown our levels of service to our clients and candidates has been maintained at the highest levels. Jumping back to 2016 when we closed on a record year when, we thought the market had peaked – 2017 only went and continued in the same fashion and superseded our expectations. We saw our business increase by 153% from 2016. The experience we have gained through these busy times has set us apart from a lot of other companies which is why we retain the vast majority of our clients and see candidates making us the first choice to help them find exceptional jobs.

Read more